Post-sales service

In this section we want to cover both the General Spare Parts Service and theSpares Under Warranty service.

Products under warranty are products purchased from GVO less than two years ago which present defects attributable to their manufacturing process and not resulting from the misuse, physical impact or failure to follow use and/or maintenance instructions.

To request a Spare Part under Warranty, you will need to send us the defective part or product, together with a copy of the delivery note, and/or the invoice or document explaining the observed defect.
Once the package is received at our premises, we will proceed to verify the alleged defect, and will send your replacement part or product at NO EXTRA COST.

You can learn more about the Law on Warranty of Consumer Goods Sales at BOE.

However, if you need your replacement at an earlier date, you can always PLACE an NEW ORDER subject to PAYMENT for the product or part you need and, once we verify the alleged defect on the returned one, we will proceed to CREDIT your account or card for the corresponding amount.